Reset Cisco IP Phone 7800 Series and Cisco IP Phone 8800 Series to Factory Settings

Objective

Resetting the Cisco IP Phone 7800 Series and Cisco IP Phone 8800 Series to default setting lets you revert all the settings of the phone to factory default settings. This is typically done when the phone needs to be rid of its settings and be configured with a new one.

Applicable Devices

  • 7800 Phone Series
  • 8800 Phone Series

Factory Reset the IP Phone from the Phone Menu

Step 1. Press the Applications button on the front of the phone.

Step 2. Scroll down and select Device administration > Select. To scroll down you use the Navigation button as shown here.

Step 3. Scroll down and select Factory Reset > Select.

Step 4. Scroll down and select OK.

Reset the IP Phone Using the Keypad

Step 1. Disconnect power from the phone. If you are using Power over Ethernet (PoE) as the power source of the phone, disconnect the Ethernet cable from the phone. If you are using a power adapter, disconnect the power cable.

Step 2. Wait for five seconds.

Step 3. Press and hold the Pound (#) key and then reconnect power to the phone.

Note: Keep pressing and holding the pound key.

Step 4. As soon as the mute indicator light turns off, release the pound key and then press 1, 2, 3, 4, 5, 6, 7, 8, 9, *, 0, #.

Note: You have less than five seconds to finish pressing the keypad, otherwise the reset process will not be successful.

Step 5. After pressing the keypad, the mute button  will light up to indicate that the reset process has been initiated. Do not disconnect the power from the phone while it is going through the factory reset process.

Step 6. Wait until the light on the mute button will turn off and the phone will start to reboot. Once rebooted, the reset is now done.

You should now have reset your Cisco IP Phone 7800 Series or Cisco IP Phone 8800 Series to its factory default settings.

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