Renew.cisco.com

Renew.cisco.com provides on-demand access through every step of the Digital Renewals Journey.

Once successfully logged in you’ll see all of your partners that you have expiring, expired, and active contracts with. Expiring and Expired renewals are defined as follows:

  • Expiring renewals: 180 days prior to expiration to 30 days overdue
  • Expired renewals: any renewals 31 –180 days overdue

You can view contracts by:

  • Selecting “All Partners” or specific partners listed in the Partner Sidebar
  • Selecting one of the three main tabs in the dashboard window
  • Expiring, Expired, and Active

How to Log In

1. Go to https://renew.cisco.com
2. If you are not already logged in with your Cisco.com CCO ID, you will be prompted to log in 3. Enter your username or email, then click Next (see image #1)
4. On the next screen enter your Password, then click “Log in” (see image #2)

Exploring the Interface

The Subscriptions & Services Dashboard

Once you’ve successfully logged in, with the proper credentials, you will arrive at the Subscriptions & Services Dashboard. Here is a quick reference to its main features:page5image49130672

  1. HOME BUTTON: clicking the Home button in the upper left of the dashboard screen will return you to the main Cisco Commerce page where you will be able to access additional resources including your profile and preferences
  2. QUICK-VIEW DASHBOARD: these reference tiles are not clickable but are designed to give you a quck “at-a-glance” detail into your total Partners, Expiring, Expired, and Active lines
  3. SIGN OUT MENU: clicking on your username in the upper right corner reveals the log out pull-down menu
  4. SEARCH BAR: clicking the pull-down menu on the left side of the search bar allows you to search your existing services and subscriptions by Contract Number, PAK/Serial Number, Instance Number, and Product Name
  1. PARTNERS SIDEBAR: click on a partner from the sidebar to view your Expiring, Expired, or Active contracts filtered for that partner; for customers with a single partner, the partner sidebar does not appear (see image at right, Single Partner View)
  2. EXPIRING TAB: quickly view your Expiring Contract status and details by Cisco Partner; see contract details and reveal the View/Request Quote button

Single Partner Viewpage5image34136704

page5image49123392

  1. EXPIRED TAB: quickly view your Expired contract status and details by Cisco Partner; see contract details and reveal the View/Request Quote button
  2. ACTIVE TAB: quickly view your Active contracts status and details by Cisco partner; see contract details and reveal the View/Request Quote button

How to Get Support

There are three support options provided in the interface:

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